Terms & Conditions

Terms & Conditions

Please note that our operating hours are Monday-Friday, 8.30 am – 6.00 pm, except for bank holidays.

Company Name          Tough Glove Limited

Registered Address    2nd Floor Grove House,
55 Lowlands Road,
Harrow,
England HA1 3AW

Trading Address and Contact Details

Unit 2
STS House
Bristol Way,
Stoke Gardens,
Slough ,
England SL1 3QE

Phone: 0208 226 0131
Email: orders@toughglove.co.uk

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items you wish to buy into the shopping cart. After you have finished your selection, go to the shopping cart, review your order, and click on ‘Checkout.’  At this stage, VAT will be added to your order.  You will be asked for a few details regarding the delivery address etc. to enable us to complete the order. If you have made a mistake in your order and cannot correct it in the shopping cart, you can contact us by telephone 0208 226 0131, email orders@toughglove.co.uk or via live chat and we will correct the mistake.

You will receive confirmation of your order, to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.  We have included this term to protect us in the event that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Once an order has been received, it is sent through our systems promptly to ensure your order is picked, packaged, and despatched quickly to meet your expectations on delivery. This does mean that amending orders can sometimes be difficult once your order has been placed, as it may have already been picked from our warehouse. We endeavor to accommodate our customers’ needs, but we cannot guarantee that an order can be amended once it has been placed.

Prices

Unless stated to be fixed for a stated period, Tough Glove Limited reserves the right to change prices at any time without prior notice. All prices exclude VAT.

Online Product Images and Descriptions

Images on the site may differ slightly from the products supplied. In such an event, the product supplied by Tough Glove Limited will still be fit for the purpose of its intended use.

Overseas Orders

Tough Glove Limited reserves the right to treat orders from Customers outside of the UK on an individual basis.

Shipping And Handling

Please note that products delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.

We reserve the right to charge for re-shipping of orders due to inaccurate delivery information being entered by the customer. If we receive notification of an error with the delivery address before the order being dispatched, we will make every effort to amend the delivery address details.

Despite our best efforts there are parts of the UK we cannot reach with a next day delivery service. For a full list of locations and postcodes which are likely to require additional days in transit please call us on 0208 226 0131.

Delivery Schedule

All orders received by 12 noon will be despatched the same day. Orders placed after 12 noon will be despatched the following day.  Orders placed on Friday or during the weekend will be despatched on the following Monday.

Tax Charges

Please note that all prices quoted exclude VAT, which is currently 20% and added at the time of purchase.

Credit Card Security

Your security against fraud and identity theft is of paramount importance to us. Stripe and PayPal Payments complies with the Payment Card Industry Data Security Standards (PCI DSS). We never hold any credit card details ourselves.

We accept payments from the following card types:

  • Visa
  • Mastercard
  • Visa Electron
  • Visa Debit
  • PayPal

Guarantee

14 day guarantee* – if for any reason you are not totally satisfied with your purchase, simply email us at orders@toughglove.co.uk  or call us on 0208 226 0131 within 14 days of receipt of goods and we will offer the choice of either providing a full refund, applying credit to your account for future purchases, or sending replacement goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 14 days of receipt of goods.

This does not affect the Customer’s statutory rights.

Limit of Liability

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not, in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Reaching Us

If you need to reach us, please email us at orders@toughglove.co.uk, alternatively, you can call on 0208 226 0131 or write to us at: Unit 2, STS House, Bristol Way, Stoke Gardens, Slough, SL1 3QE.

Returns Policy

Statutory Cancellation Rights: You have the statutory right to cancel your order within 14 days from the day your goods arrive.

Free return of goods?

Yes, goods may be returned.

Refund the costs of shipping the item back to us in the event of cancellation?

No

Refund of costs of shipping the item back to us if large direct ship item or custom product?

No

Refund of outbound shipping costs if defective?

Yes

Refund of outbound shipping costs if cancelled?

Yes, cheapest method of shipping

Faulty Goods Returns

If at any time during the life span of your product, it develops a fault or stops working, you have the right to return the item for a full refund or replacement*. Simply contact our Customer Service team at orders@toughglove.co.uk for a returns form, or telephone our Customer Service team on 0208 226 0131 for a returns form.

*Custom-made products and pharmaceutical items can only be returned if a fault has been discovered within 14 days of receipt of goods.

This does not affect the Customer’s statutory rights.

14 Day Guarantee Returns Process

If for any reason you wish to return your purchase to us under our 14 day guarantee, this must be done within 14 days of receipt of goods.  Products should in their original packaging and in a sellable condition. Please follow the following procedure:

  1. Contact Customer Service at orders@toughglove.co.ukor call us on 0208 226 0131 who will provide you with a returns number
  2. They will provide you with instructions on how to return the goods to us.
  3. Please ensure that you provide the correct details of the person who should be credited
  4. When returning goods please ensure that you include the returns form that Customer Service provide you with and your returns number quoted when you arranged your return

As part of the guarantee, goods should be returned in a re-sellable condition; if you have any doubts about packaging goods for return, please ask Customer Services who will advise you on repacking the goods.

*Custom made products and pharmaceutical items can only be returned if a fault has been discovered within 14 days of receipt of goods.

This does not affect the Customer’s statutory rights.

Waste Electrical and Electronic Product Disposal

The Waste Electrical and Electronic Equipment Regulations 2006 (known as the WEEE Regulations) came into effect in the UK on the 1st of July 2007. These Regulations are designed to encourage the recycling and environmentally sound disposal of waste electrical and electronic equipment (WEEE) and to reduce the amount being thrown away in household bins and ultimately ending up in a landfill.

Every year the UK throws away over 2 million tonnes of waste electrical and electronic equipment. If WEEE ends up in landfill sites, the components of the products can break down to produce toxins that can cause soil and water contamination. This can have harmful effects on natural habitats, wildlife, and human health. For this reason, consumers are being encouraged to help minimise the impact of waste on our environment by having their waste electrical and electronic goods recycled or re-used.

At Tough Glove Limited we are aware of our responsibilities under the WEEE Regulations and are providing a free method of disposal of your old electrical or electronic equipment. As a responsible business we are working with our WEEE compliance scheme, Budget Pack, to ensure waste electricals are collected and recycled in an environmentally sound way.

Products that are covered by the WEEE Regulations display a crossed-out wheelie bin symbol. This means these items should not be disposed of via normal household domestic waste bins and can be recycled instead.

More information on the proper disposal of electrical waste and to identify your nearest recycling facility please visit www.recyclenow.co.uk.

Errors and omissions excepted.